Archive pour le mot-clef ‘FMCG’

Nostalgia …. once again

Friday 12 November 2010


I talked about it more than enough on this blog. Nostalgia is a major trend in marketing. All brands are using it and it becomes to be too much.

If brands keep using the same trick again and again consumers will eventually want something else. My short visit to SIAL 2010 in October was a good opportunity to confirm that nostalgia can be spotted everywhere.

A few examples :

  • I just stooped counting the brands of biscuits using nostalgia in either their packaging, their products, or their communication. It’s just all about their grand-grand-mother inventing the recipe
  • So many brands are basing their expected success on the “nostalgic potential” of their history and the potential of sympathy they think comes along with it (think about Bonne Maman for instance)
  • Old products are rejuvenated and find new applications in unexpected products.

The time has come to invent a Carambar ice-cream

The most amazing example I could find was that of Carambar, a brand that I thought had died a long time ago. A license was bought by an ice-cream manufacturer who decided to launch a Carambar-tasting ice-cream.

That’s what I call a nostalgic packaging …

My take :

Time to find a new wave to surf on … what could it be? Well … perhaps buying products that are not of our time because we are too old to know them.

Nespresso’s marketing hit : Kazaar

Tuesday 5 October 2010

Although attacked by competitors on its own niche market, Nespresso resists actually better than I expected.

Their latest limited edition is from a marketing viewpoint very different from what they used to do. Until now indeed limited editions were marketed by focusing on the product’s origins. This classical method tends to mobilize the consumer’s imagination which, in turns reduces comparison possibilities and increase the perceived value (thus justifying the higher price). This recipe was applied with great success by many firms, including Alain Millat who basically based the whole success of his products on it.

All of a sudden Nespresso changes tactics and chooses to focus on an “hard” KPI, namely the strength of the coffee. Nespresso fans were already used to the 10-point scale used to rate the strength of the 16 regular coffee types (the scale itself is actually by the way a nice marketing tool too). Now they are aware that «Kazaar», the latest of the limited editions, is the strongest coffee ever sold by Nespresso and hits the 12-point mark. That’s all. No more, no less.

Amazingly this limited edition seems to be a blockbuster. I went to the Nespresso “Boutique” last week and the vast majority of customers purchased Kazaar.

My take:

Back to basics. In marketing like in any other disciplines, strategies need to be rejuvenated regularly. And curiously, after periods of sophistication (in the offer formulation, in pricing, …) a return to basics seems to work well.

Authenticity : an upcoming and rewarding marketing trend

Wednesday 18 August 2010

In a world where everything moves at the speed of light, where we are constantly subject to a ton of stimuli, new trends emerge which are exploited by marketers.

In a previous post I was talking about Dirk Smeesters’ researches on nostalgic products and numerous companies (Converse, VW, …) adopted it. Another way to follow those trends consists in betting on authenticity because it is eventually related to nostalgia.

Firms in the agro-food sector have understood it and you’ll find plenty of good old chips, grand’ma jam, … in the shelves. It is however seldom that a fast food company uses authenticity in its marketing, because it simply (at first sight) doesn’t fit the type of product they are selling. Well, McDonald’s is trying nevertheless to market its burgers that way in Italy. Look at the picture above.

McDonald’s promotes the origin of its beef and its local sourcing. I bet this is done to reassure consumers but one can wonder whether this is a smart move. Italy has indeed been and still is hit by food products scandals and playing local may therefore not reassure your clients. Another explanation for the McDonald’s campaign maybe that they are trying to play with the nationalistic feelings of their Italian clients. I don’t have the answer but have observed a similar campaign this summer on the Italian beaches. The government did launch an information campaign about Italian local products (strawberries, peaches, …) in an effort to have restaurants on the beach use those products.

My take:

Authenticity and local sourcing are heavy trends which larger firms understand very well. Those trends can easily be adopted by SME’s too if they were to understand the potential of it. I just finished a qualitative research for one of my clients and this trend was very obvious to detect. As far as I am concerned I love leveraging authenticity in marketing because they are so many ways to do it. Authenticity can be visually explained and when you think about it they are myriad possibilities to do it. In the next days and weeks I will post here some photographs I’ve taken which express authenticity.

Let’s rumble … the capsules war has begun

Wednesday 7 July 2010

After Casino and Sara Lee (through its subsidiary Maison du Café) entered the playfield and began to compete with Nespresso, Nestlé decided to counter-attack and to sue Sara Lee.

Sara Lee has already sold more than 10 millions capsules in France and this success jeopardizes the Nespresso monopoly. But what is Nestlé really afraid of ? Is it to share a little part of its monopoly, or is it to see its competitors kill its business? I’m favouring option 2 … Sara Lee and Casino are commoditizing the product and killing 10 years of efforts on Nespresso to associate a social status symbol to it. The thereat is literally to dramatically lower margins and to create a low-tier product.

Actually, think of Senseo and Nespresso. Which of the two does, in your mind, has the highest “value”?

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